Travelling and working in twelve countries has built a knowledge base that minimises time spent in analysis
Reviews :
Review & Recommendations for New or Existing Initiatives:
We've worked both sides of the desk & our specialty is reviewing and reporting on the effectiveness of existing non face-to-face, telephone-based business applications (including telemarketing, customer service, IVR, auto-attendant, Web, e-mail and e-commerce, etc.) to maximise staff retention & beneficial customer response.
You may want help writing a feasibility study, business case, user's documentation, procedures manuals, a request for tender or perhaps just selling your ideas internally. We can help investigate the design, building and furnishing of your physical site (new or otherwise). We offer help with site selection, environment & facilities specification.
Technology:
When it comes to technology we believe in the "high-tech high-touch" balance. So we provide business analysis, process design, human-computer integration, practical evaluation and use of present and future technology: and practical and easy-to-implement disaster planning and crisis management recommendations.
