Over 550 pages packed with practical information that helps you know and manage your non face-to-face customer communications in a healthy and sane way!
Book & Resourses :
Have the book & looking for the additional resources? Click here!
Enjoy the challenge & profitability of customers again!
This new handbook, commissioned & published by McGraw Hill, challenges us to change our paradigm from trying to build "pretend" relationships with our customers to taking responsibility for how we support our staff as they respond to customers.
Covers non face-to-face (and some face-to-face) methods of communication, including, the phone, Web, fax, e-mail, mail, etc.
Brimming with lots of practical information, common sense observations, guidelines, charts, statistics, helpful hints, rules of thumb, rich resources, memorable management parables & antidotes. A book packed with ideas to stimulate your thinking rather than offering quick fix, instant, cookie-cutter formulas for short-term success.
Special Online Offer of signed copies (For signed copies, please email details to DarleneRichard@CallCentreINTEGRITY.com - simply send an e-mail with the number of books you would like, your complete shipping address & phone number with a purchase order to BookOrder@CallCentreINTEGRITY.com . All prices are quoted in Australian dollars and include Australian GST. Shipping & handling is an additional $8.00 per book or will be billed at cost & you will be sent an e-mail so you know the exact costs for your order.
1-2 Copies at $54.95 each
3-5 copies at $49.50 each
6-10 copies at $44.00 each
11-+ copies at $35.00 each
or order on-line now at www.callcentres.net
If you're in the United States or other countries, go to www.amazon.com to order on line.
(Unfortunately, signed copies & these special holiday discounts are not available at these sites.)
