The Customer Response Management Handbook:
--- Additional Resources Download page.
The five tools below are designed to assist you with various aspects of managing your customer response centre. They are created in Acrobat writer (PDF files). If you do not have Acrobat Reader, you can download a copy of it free from www.adobe.com
Key Relationship
Management
Tool
Key Job
Dimensions
Evaluation
Skills &
Training
Inventory
Potential
Reporting
Areas Form
Performance
Evaluation
Tool
Useful links:
